Practice Rebuilt: Natalia Bakaeva on what your firm forgets when someone leaves

Hello Reader, The question I get on advisory calls is never phrased as a knowledge problem. It shows up as succession, or ownership transition, or what happens when a senior person retires. Underneath all three is something plainer: when the person who knows why we did it that way leaves, does any of what they knew stay behind? Usually not. It sat in one or two heads, and the firm ran for years as though that arrangement was permanent. Natalia Bakaeva stopped accepting that. She ran a...