Hello Reader,
There's a post that's been circulating for the past few weeks, and I keep coming back to it.
AI entrepreneur Matt Shumer wrote an essay called "Something Big Is Happening," and it has nearly 70 million views. His opening line: "Every time someone asks me what's going on with AI, I give them the safe answer. Because the real one sounds insane."
I've been thinking about that framing a lot. Because I've been giving the polite version, too.
Here's what I want you to sit with: Shumer isn't writing for tech people. He's writing for everyone else, the people who are still treating AI like a novelty, using the free version occasionally, and assuming they have more time to figure it out than they actually do. Architects are in that group. We are a profession that moves deliberately, that values craft and process, that has watched technology waves come and go. And that instinct, to wait and see, to be thoughtful before adopting, has served us in many ways. But Shumer's argument is that this moment is different in kind, not just degree. The pace of change has stopped being something you can absorb between releases. It is compressing faster than most people realize, and the professionals who will navigate it best are the ones who have already built the internal infrastructure to adapt: clear processes, documented systems, and firms that don't depend on any one person to function.
Which is exactly what this week's episode is about.
🎧 Episode 224: The Architecture of Systems — Building a Self-Running Firm​
Darguin Fortuna is the founding principal of Flow Design Architects in Salem, Massachusetts, and his story is one of the most remarkable I've heard on the show. He moved to the United States from the Dominican Republic in 2010, learned English while working night shifts at Wendy's, passed all six ARE exams in just over a year, and earned his license the same day his daughter was born.
But what I want you to hear isn't just the origin story. It's what Darguin built once he got his license, and why. He was frustrated by the same things so many of you have told me frustrate you: the lack of transparency around business operations, the constant scope creep, and the sense that long hours were just the deal. So he and his partner, Marcos, decided to build something different.
Flow operates with tiered service offerings, Ionic, Doric, and Corinthian, so that every client conversation starts from a place of clarity. They charge for initial consultations. They've created a vast library of training videos so the firm can run autonomously. They even use a fictional office manager to handle difficult financial conversations with clients.
There's a line from Darguin that I keep returning to:
"Every line is a source of good, and it's worth money. If I draw a map to a treasure that has billions of dollars of gold, how much is that map worth? You can't get the gold without the map."
He built a firm where the value of the work is never left unspoken.
The firms that will be most resilient through whatever comes next aren't necessarily the ones that adopt every new tool fastest. They're the ones who have already done the harder work, documenting processes, building internal knowledge systems, clarifying value, and creating structures that don't depend entirely on the principal being in the room. Darguin was building a self-running firm before it was a trend. That work matters now more than ever.
What systems are you building, or still avoiding? I'd love to know. Hit reply.
Keep learning and growing,
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Evelyn M Lee, FAIA | NOMA
Founder, Practice of Architecture
Host, Practice Disrupted & Fractional COO
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/// PoA Podcast - Practice Disrupted ///
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The Architecture of Systems: Building a Self-Running Firm
How can better business systems protect your firm’s profitability and your sanity?
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